Shipping & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item that is returned more than 30 days after delivery

Returns

Returns will only be accepted if we have been notified in writing at shop@greeninteriorsstorrington.co.uk. Any returns must be approved by us and meet our requirements, namely:

1. If you have cancelled the Contract between us within the 14-day cooling-off period (see Consumer Rights). Refunds will be processed as soon as possible and/or upon receipt of any returned items. We will refund the price of the product in full.

2. In the event you find the product an unsatisfactory quality, unfit for purpose, defective or not as described, we will require the product to be returned to us, in the original packaging, whereby upon receipt it will be examined, and a refund assessed. Following our examination, we will notify you of your refund via e-mail. Refunds will be processed as soon as possible following receipt of the product and examination. Refunds will be paid using the same method originally used by you to pay for your purchase.

3. Any claims for damage must be made, in writing to shop@greeninteriorsstorrington.co.uk within 3 days of receipt of products. Damaged packaging and product(s) should be photographed and emailed at the time of notification and retained in the event of a requirement for inspection. Damaged products must be retained until confirmed by us following written notification which will be sent via email.

4. In the event of non-delivery, a claim must be made, in writing to shop@greeninteriorsstorrington.co.uk within 14 days of despatch.

5. Returned products that are lost in transit will not be considered for a refund unless proof of posting is supplied and verified.

6. Any purchases that are made for business are excluded from the return policy; unless goods/products are faulty or damaged no such goods/products will be accepted for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@greeninteriorsstorrington.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@greeninteriorsstorrington.co.uk and send your item to: Green Interiors Storrington, 4A West St, Storrington, Pulborough RH20 4EE.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return